What this policy covers

This policy explains what information Charlotte Rat Control collects through this website and through the phone number published on it, how that information is used, and the choices you have.

Information collected

Information you provide. If you submit a callback request, that includes your name, phone number, area of town, and whatever you write in the message field.
Call information. If you call the number on this site, the call and the details you give during it are processed in order to arrange service. Calls may be recorded or monitored for quality and record-keeping by the service provider that handles them.
Usage information. Standard web log and analytics data such as pages viewed, referring page, approximate location derived from IP address, device type, and browser.

How the information is used

To respond to your request and arrange rat control service.
To share the request with the independent service provider who will perform or schedule the work, which is necessary to fulfil the request.
To operate, measure, and improve this website.
To comply with legal obligations.

How calls and submissions are handled

Calls placed to the number on this site and requests submitted through this site are processed by a service provider that routes the request to an independent contractor able to perform the work in your area. The details you provide are shared with that provider and contractor for that purpose. Information is not sold to unrelated third parties for their own marketing.

Cookies and analytics

This site may use cookies and similar technologies for site functionality and aggregate analytics. Most browsers let you refuse or delete cookies through their settings. Refusing cookies does not stop you from using the site or calling the number.

Data retention

Request and call records are kept only as long as needed to arrange and document the service and to meet legal and accounting requirements, then deleted or de-identified.

Your choices

You can decline to give information, though that may make it impossible to arrange service.
You can ask what personal information is held about you and request correction or deletion.
You can ask not to be contacted again.

Children

This site is not directed to children under 13 and does not knowingly collect information from them.

Changes

This policy may be updated. The revision date at the top of the page changes when it does.

Contact

Questions about this policy: email info@charlotteratcontrol.com or call 704-818-4507.

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